1. Disclaimer: The Services are educational and peer-support-based only. The Mental Wellbeing Club is NOT therapy, counselling, psychological treatment, medical treatment, crisis support, or a substitute for professional mental health services. Blossoming Connections does not provide medical advice, diagnosis, treatment, or crisis intervention.  The practitioners delivering the Services are not acting in a medical capacity. By booking the Services, you acknowledge that you should consult with a qualified healthcare professional for any medical concerns or before making any decisions related to your health. In any mental health crisis or emergency situation, seek immediate professional help from the relevant authorities or dial 999 in an emergency.

2. Important notice: These Services are provided by Blossoming Connections, an independent business operating under The Mental Wellbeing Company Global Ltd. The Mental Wellbeing Company Global Ltd is not a party to this agreement and has no responsibility or liability for the Services, including but not limited to the venue, delivery, quality, safety, or any issues arising from the Services. All bookings, complaints, refunds, and queries should be directed to Blossoming Connections using the contact details below, not to The Mental Wellbeing Company Global Ltd.

3. Agreement: These terms and conditions (Terms) are between Blossoming Connections, a company incorporated in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).

4. Acceptance: You accept these Terms by making a booking or payment with us.

5. Right to Cancel: This clause applies to the extent that the governing law is England and Wales. You may cancel the Services within 14 days of the date when you make a booking with us (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so.

Please note that where you expressly ask us to commence the provision of the Services during the Cancellation Period:

· you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and

· you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full price for the relevant Services.

6. Services: We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book. Sessions are educational workshops on mental health and wellbeing topics delivered in a group format. Session locations will be confirmed in your booking confirmation. You are responsible for ensuring you attend the correct location at the correct time.

7. Venue: We are responsible for selecting and ensuring the suitability of venues. However, you acknowledge that you attend sessions and venues at your own risk and should assess whether the venue is suitable for your needs, including accessibility requirements.

8. Refreshments: Where we provide refreshments (such as tea, coffee, or biscuits), these are provided at our discretion. We take reasonable steps to ensure food safety, but you acknowledge that you consume any refreshments at your own risk. If you have any allergies or dietary requirements, you must inform us before attending the session. We cannot guarantee that refreshments will be suitable for all dietary requirements or free from allergens. You must inform us of any allergies, dietary requirements, or health conditions before attending a session where refreshments may be provided.

9. Packs: You may purchase a single session, pack of sessions or other offering as made available by us. Session packs are valid from the purchase date for the time period set out on our website or as notified in person. Any unused sessions after this period will be forfeited. Session packs are non-transferable and for your personal use only.

10. Bookings: You may book Services through our website, in person or by otherwise contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.

11. Cancellations and rescheduling: The Mental Wellbeing Club is delivered as a structured programme of sessions designed to build on one another. For this reason, individual sessions cannot be transferred, refunded, or carried forward.

If you are unable to attend a session, we ask that you notify us where possible at [email protected]. However:

• Missed sessions cannot be refunded or rescheduled.

• Sessions cannot be transferred to another date or participant.

• Non-attendance does not entitle participants to a refund or replacement session.

This policy allows the group to remain consistent and ensures the programme can run smoothly for all participants.

12. Our right to cancel or reschedule: We reserve the right to cancel or reschedule sessions where necessary (for example, due to illness, venue issues, or circumstances beyond our reasonable control). In this case, you will be offered an alternative session or extend the programme to include a replacement session.

13. Your Obligations: You agree that you will:

(a) comply with our reasonable requests and requirements;

(b) provide accurate information to us;

(c) acknowledge that you attend sessions and venues at your own risk;

(d) inform us of any allergies, dietary requirements, or health conditions before attending a session where refreshments may be provided;

(e) understand that the Services are educational and peer-support-based, and are not a substitute for therapy, counselling, or medical treatment;

(f) confirm that you are capable of participating in the Services and understanding these Terms;

(g) inform us of any physical, mental health or medical conditions that may affect your participation, and confirm that you are attending the Services of your own accord and not as a substitute for professional medical advice;

(h) not attend if you are suffering from any illness that could risk others' health or safety; and

(i) treat our premises, staff and equipment with respect.

14. Age Requirements: Participants must be 18 years or older.

15. Payment: The prices will be set out on our online booking page or in person when you book. Payment must be made in full at time of booking, unless we otherwise agree in writing. Promotional offers (including any introductory session prices) are subject to availability and may be withdrawn at any time. Promotional offers cannot be combined with other discounts and are limited to one use per customer.

16. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We can also ask you to pay for any extra costs we face because you didn’t pay on time (including interest). This includes any costs to recover those payments from you.

17. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.

18. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.

19. Suspension: We may suspend the provision of Services to you:

(a) if we reasonably suspect you are in breach of these Terms;

(b) if your behaviour at our sessions is disruptive, inappropriate or poses a risk to the safety or wellbeing of others; and

(c) while we investigate the suspected breach.

If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.

20. Consumer law: This clause applies to the extent that the governing law is England and Wales. Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:

(a) are performed with reasonable care and skill;

(b) are as we describe them to you; and

(c) are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.

Nothing in these Terms is intended to affect or limit your rights as a consumer.

21. Liability: We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights and the following sentence, our total liability under these Terms is limited to the price paid or payable by you for the Services. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.

22. The Mental Wellbeing Company Global’s Liability: The Mental Wellbeing Company Global Ltd is not a party to this agreement and has no liability to you for the Services. All liability under these Terms rests solely with us ([Blossoming Connections]). Any claims, complaints, or disputes must be directed to us, not to The Mental Wellbeing Company Global Ltd.

23. Confidentiality: Sessions take place in a group environment. While we encourage participants to respect each other's privacy, we cannot guarantee that other attendees will maintain confidentiality. You should not share information in sessions that you wish to keep completely confidential.

24. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.

25. Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

26. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.

27. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy, available here Privacy Policy.

28. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.

29. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.

For any questions, please contact us at:

Email: [email protected]

We operate the Mental Wellbeing Club under licence from The Mental Wellbeing Company Global Ltd (company number 15465173). The Mental Wellbeing Company Global Ltd is not a party to this agreement and has no liability to you for the Services.

Last updated: 11 March 2026